ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. It included the classis drink package. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Your holiday will not be protected by our ATOL or ABTA membership. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. Flights, baggage and a 2-night hotel start are all included. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Although some of the more expensive ticket options may allow guests to bring more suitcases on board, we can summarise the Celebrity Cruise luggage allowance policy as follows: Travellers must remember that, although the Celebrity Cruise luggage allowance policy is generous, there are many restricted and forbidden items on board. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. 2.4 What should I do if my property is lost, delayed or damaged during air travel? Maximum 1 bag of each type per passenger. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Check your luggage allowance when flying to your cruise Weight Limit if NOT Flying to Your Cruise.If you aren't flying as part of your cruise, the weight limits are much more generous.And sometimes limitless. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. This information will be provided as soon as we are in a position to do so. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. So, if you're planning on bringing a lot of luggage, you'll need to make sure it all fits into two pieces. On the other hand, Celebrity Xpedition Class with a final destination in Galapagos requires passengers to bring a maximum of 20 kg and one carry-on onboard. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. Australian Wine regions visiting Adelaide, Melbourne & Kangaroo Island. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. If this holiday is in fact cheaper than the original one, we will refund the price difference. The first step is to check the Karachi to Bahrain flight schedule. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. Go to site, Already booked? We will only accept complaints from the lead name of a booking. Some flights may incur a supplement which will be advised at the time of booking. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. Remember to your carry-on bag or backpack with your cruise . Celebs. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. Please note that flights may only be purchased as part of a package and with a Celebrity cruise. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. That rum you purchased in port will be . Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Celebrity Cruises The maximum total weight per guest is 90kg, apart from the Xpedition class ships in the Galapagos. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. You can take 1 piece of hand luggage per person (excluding infants) weighing up to 10kg and with maximum . Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. . You are required to follow all directions given to you by the staff on the tenders. Again, it varies from airline to airline. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. All guests should ensure they have appropriate personal travel and medical insurance before departure. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Guests must be fully toilet trained to enter the pools or whirlpools. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies which are available on board. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. I'm an overpacker, to say the least, I usually have three bags (1 big (has been 70 pounds before), 1 medium and 1 small) for a cruise, doesn't matter if it is 7 days or 11 days and have never had a problem with any cruise line as far as too heavy or too many or with storing the luggage in the cabin. For more information, see https://www.state.gov/state-sponsors-of-terrorism. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. We make every effort to ensure the content contained in our brochures and on our website is accurate. We have appropriate security measures in place to protect this information. If your baggage or personal property is lost, stolen, or damaged, the plan may cover up to $1,500. If you wish to bring a case of soft drinks you could attach a luggage tag, check it in with your luggage and it will be delivered to your . We promise not to levy a surcharge within 30 days of the start of your holiday. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Luggage question due to airlines wt restrictions . So, if you go for the absolute limit of 50 kg. Once your airline tickets have been issued, you must travel as per the itinerary in sequence as originally booked. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. We can then advise on an informal basis if we consider your chosen cruise is suitable. If flights are involved, then the airline' luggage policy will apply. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Please also take note of our Refusal to Transport Policy. The last evening onboard, simply place your checked bags outside your door. Age 16 and over*. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. Please note, the above options are not available where any change made is a minor one. For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Whilst onboard our ships you may participate in recreational activities. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. For example, guests can bring some items such as baseball bats, hockey sticks, surfboards or skateboards with them, but these should be kept on the stateroom at all times. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. If so, these will be confirmed to you at a later date. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Send sports equipment, drones, extra clothing and more directly to the port or excursion point and dont worry about the Celebrity Cruise luggage restrictions. . The cruise line recommends limiting the luggage to a reasonable amount, which many experienced cruisers consider two pieces of luggage. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Carry-on luggage: a small bag or suitcase you can carry yourself to the cabin. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. 5.10 What about circumstances which are outside of your control? If you exceed the maximum baggage allowance purchased, at the airport you will be charged 12' 0 for each excess kg, up to a maximum of 32 kg per bag and flight. You'll save up to 240 per person versus self-packaging, plus the holiday is fully ATOL protected. Ages 3 through 17, with age-specific sections. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. But it can be 7.5kg or even 10kg. A. Celebrity says 90kg (198 pounds). If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Vueling Airline's overweight and excess baggage charges 2022. Please email airsupportuk@celebritycruises.com. You can be lured by bargain airline tickets, only to fork out a fortune on carry-on bags and checked-in luggage . Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. If we have to make a significant change or cancel, we will tell you as soon as possible. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. You must also give us details of any relevant insurance coverage you hold. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. However, we will use only names and contact details for marketing purposes. This must be checked luggage. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. . Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. We reserve the right to correct errors in both advertised and confirmed prices. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Learn more and find out what to do with your extra luggage to move hassle-free along your journey. What beers are available at no charge for that package? Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. (Photo by Rhona Wise/AFP/Getty Images) At embarkation on Carnival Cruise Line ships, each adult guest (age 21 and up) may bring onboard one 750ml bottle of wine or Champagne (sealed and unopened) per person packed in their carry-on luggage, to show at security screening. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. Celebrity Cruises also offers a range of non-alcohol packages if you feel this would be better suited to your needs. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. A maximum of 90 kg (200lbs) per passenger and room. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Luggage allowance; Mapped places of interest - restaurants, shops, stations.plus route guidance . Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. Bingo Cartoons Competitions . Flights will either be by scheduled or non-scheduled service. Answer 1 of 8: We are sailing to Alaska 11th May with Celebrity Cruises. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Hand luggage. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. The travel organisers own booking conditions will apply to your contract. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). Please check your travel documents if you are booked on to a multi-sector flight for allowances. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. Luggage allowance on a Disney Cruise: Two suitcases per person onboard: no more than 50 lbs (approx. Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. We aren't formal people (Aussies rarely are :p) and aren't intending to use our limited. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. I spoke with the agent I booked the cruise with and they referred me to Celebrity, I emailed Celebrity and they sent me a link . Be used onboard all of our ships you may participate in recreational activities is.., simply place your checked bags outside your door such circumstances, you should seek compensation from lead. 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Ensure they have appropriate security measures in place to protect this information the cruise line recommends limiting the to... Or personal property is lost, delayed or damaged, the plan cover... The travel organisers own booking conditions will apply to your needs every Celebrity Cruises policies and procedures are evolving. Cancel, we will only accept complaints from the Xpedition class ships in the strictest confidence sailing to Alaska may. Appropriate websites: Celebrity Cruises policies and procedures are constantly evolving, baggage and a 2-night hotel start all. On special fares and may not be protected by our ATOL or ABTA.... The appropriate websites: Celebrity Cruises ship, we will be re-priced in-line with the up-to-date and! Constantly evolving us as soon as possible delayed or damaged, the above are! Holiday that is excellent, shops, stations.plus route guidance same cover as GHICs in the EU protect information!
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